Description
IT Infrastructure Specialist
The Horizon Group is searching for an IT Infrastructure Specialist for one of our clients located in New York City. Our client is a full-service boutique investment bank catering to growth-minded, high-net worth individuals, family offices, small-to-midsized institutions, entrepreneurs, and founders. Our client’s advisors are empowered with the most advanced analytical and technological resources in the financial services industry which gives them a cutting-edge advantage in finding investment opportunities across all sectors in any market condition.
As an IT Infrastructure Specialist, you will provide technical assistance to end-users for computer hardware, software and network issues. You will install, upgrade and troubleshoot hardware and software systems.
- Monday through Friday
- In-Office
Responsibilities
Responsibilities:
- Manage endpoints via Intune and identity management through Entra ID.
- Manage corporate workstation mobile device management (MDM) and workstation security
- Provide IT service desk support including change requests, troubleshooting, onboarding/offboarding, equipment management, and break/fix support
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Monitors transactions regularly to ensure policy and procedures are in accordance with service level agreement.
- Manage network printers, televisions, and conference rooms
Qualifications
Qualifications:
- Bachelor's degree
- 5 years of IT administration experience in Financial Services and/or broker dealer
- Expert knowledge of MS Office Suite and Microsoft Admin Centers
- Expert knowledge of macOS and Windows 10 & 11
- Working knowledge of Azure AD
- Strong management experience with Office365, including Outlook, OneDrive, and SharePoint
- Experience with cloud service management of Zoom.
- Strong knowledge of servers, telephony, and networks
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Flexibility and adaptability—you will be juggling multiple projects in a fast-paced start-up environment
- Be willing to be on-call as needed