Trading Systems Operations Support Analyst Job


Unique Position Details:

This is a 3rd shift position. Hours will be in the range of 12am-8am Central time, Sunday through Thursday. This position’s holidays are based on the Australian Securities Exchange and other Asia Pacific markets.


Position Overview:

This is an exciting opportunity for a systems administrator with broad experience to join the fun, fast paced and challenging world of derivatives trading. As a member of the trading systems operations team, the successful candidate will be a primary support person for our Asia Pacific expansion as well as assist in supporting European and North American trading operations.


Day to day duties include:

  • Work closely with trading personnel to resolve issues, answer questions, relay feature requests and provide the best trading experience possible.
  • Troubleshooting complex trading and system related issues, including log mining and correlation.
  • Monitory system components.
  • Identify opportunities for improvement or automation of processes and procedures, and write scripts, code or documentation to resolve.
  • Release software.
  • Interface with internal support and development teams to drive application improvements and bug fixes.
  • Work quickly and accurately, and maintain a level head in a high pressure environment.
  • Build relationships with exchange personnel to assist in trouble shooting as well as to understand exchange side initiatives and best position the client to respond to changes.



  • 4+ years each supporting Windows servers, and Linux or Unix
  • 4+ years experience with Perl, PHP, Unix Shell, etc.
  • 4+ years in a support role in a complex enterprise environment.
  • 2+ years working experience supporting internal or external “customers”
  • Bachelor’s degree or equivalent experience in an IT related field.


Preferred Qualifications:

  • SQL scripting experience
  • Oracle DB administration experience
  • Software development experience
  • TCP/IP networking
  • Knowledge of financial markets and options trading is a plus